At DoMax AI, we aim to provide a reliable and transparent experience. This Refund Policy explains when refunds may be granted for purchases made on our platform.
Important
DoMax AI operates on a one-time credit purchase system. By purchasing credits, you agree to this policy.
1. Overview
At DoMax AI, we aim to provide a reliable and transparent experience. This Refund Policy explains when refunds may be granted for purchases made on our platform.
DoMax AI operates on a one-time credit purchase system. By purchasing credits, you agree to this policy.
2. Free Access & Evaluation
We provide free trial usage and/or free credits so you can evaluate our service before purchasing.
Because of this, purchases are generally non-refundable once credits have been used beyond minimal usage.
3. Credit-Based System
- Credits are consumed when generating videos or using AI features.
- Each successful generation deducts credits.
- Credits are non-transferable, non-exchangeable, and have no cash value.
- Credits are consumable digital goods and are irreversible once used.
4. Refund Eligibility
Time Limit
Refund requests must be submitted within 7 days of purchase.
Credit Usage Limit
- No credits have been used, or
- Total usage is under 50 credits.
If more than 50 credits have been used, the purchase is not eligible for a refund, regardless of timing. Any significant usage of credits is considered acceptance of the service.
5. Non-Refundable Cases
Refunds will not be issued for:
- Use of more than 50 credits
- Requests made after 7 days
- Failure to use purchased credits
- Misunderstanding of product features
6. Technical Issues
If you experience technical issues:
- Please contact our support team first
- We will investigate and attempt to resolve the issue
- Where appropriate, we may offer replacement credits instead of refunds
7. How to Request a Refund
1. Contact Support
Email: support@domaxai.com
2. Provide Details
Include your account email, transaction ID, purchase date, and a brief description of the issue.
3. Submit Within 7 Days
Requests submitted after this period may not be eligible.
8. Processing & Fees
Once your refund request is received, we will review it and notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Processing time may vary depending on your payment provider
Refunds may be subject to a processing fee of up to 6% to cover payment processing costs.
9. Chargebacks
If you initiate a chargeback without contacting us first:
- Your account may be suspended
- Remaining credits may be forfeited
10. Policy Updates
We reserve the right to update this Refund Policy at any time. Updates will be posted on this page.
Continued use of DoMax AI constitutes acceptance of any changes.
11. Contact
For any questions regarding this policy, please contact:
DoMax AI Support
Email: support@domaxai.com